FAQs
What is Mileowen?
Mileowen is an online store serving customers in Spain. We aim to provide a straightforward and dependable shopping experience by making information about our products, orders, payments, shipping, returns, and refunds easy to understand.
Where do you ship?
We currently provide shipping within Spain.
Is standard shipping free?
Yes. We currently offer free standard shipping for orders delivered within Spain.
How long does delivery usually take?
Orders are typically prepared within 1–3 business days. After an order has been dispatched, delivery usually requires an additional 2–6 business days.
Based on these estimated processing and transit times, the expected total delivery timeframe is generally 3–9 business days from the date the order is placed.
When will my order be processed?
Orders are generally processed within 1–3 business days, Monday through Friday, excluding applicable holidays.
How will I know when my order has shipped?
After your order has been dispatched, you will receive a shipping confirmation by email. Where tracking is available for the shipment, the relevant tracking information will be included.
What if my order takes longer than expected?
Estimated delivery times may sometimes be affected by carrier delays, holidays, weather conditions, or other circumstances outside our control. If your order is delayed beyond the expected timeframe, please contact us with your order details so we can assist you in checking its status.
Do you accept returns?
Yes. Eligible defective and non-defective products may be returned in accordance with the requirements and conditions outlined in our Return and Refund Policy.
How long do I have to request a return?
Eligible return requests should generally be submitted within 30 days from the date your order was delivered.
Are exchanges available?
Yes. Exchanges may be available for eligible products, subject to the conditions stated in our Return and Refund Policy and the availability of the requested product.
How do I start a return or exchange?
Please contact us before returning any item. Provide your order number along with a brief explanation of your request. After reviewing the request, we will provide the applicable instructions for completing the return or exchange.
What if I receive a damaged, defective, or incorrect product?
Please contact us promptly after receiving your order if an item arrives damaged, defective, or different from what you ordered. Including your order number and clear photographs of the product or packaging, where appropriate, can help us review the situation and determine the next steps.
How are refunds issued?
Once a refund has been approved, it will generally be returned to the original payment method used to complete the purchase.
How long does a refund take?
After an eligible return has been reviewed and processed, approved refunds are generally issued within 7 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Can I cancel my order after placing it?
If you want to cancel an order, please contact us as soon as possible. We may be able to cancel the order if it has not already been processed or dispatched.
What payment methods are available?
The payment methods available for your purchase will be displayed during checkout. You can choose from the payment options offered at the time you place your order.
What happens if my payment does not go through?
If your payment is declined or unsuccessful, first check that your payment information has been entered correctly and try again. If the issue continues, you may need to contact your bank, card issuer, or payment provider for additional assistance.
How can I contact Mileowen?
For assistance with products, orders, payments, shipping, returns, exchanges, or other questions, you can contact our customer support team using the information below.
Mileowen
Phone: +34 600 123 408
Email: support@mileowen.com
Live Chat: Available 24/7
Business Address:
Paseo de Pereda 28, 2ºB
39004 Santander, Spain