Refund policy
At Mileowen, we want our customers to have a straightforward and satisfactory shopping experience. If you are not satisfied with an item you have purchased, you may be able to return or exchange it according to the terms and conditions outlined below.
30-Day Return Period
We accept returns for both defective and non-defective eligible products in accordance with this policy.
Return requests should generally be submitted within 30 days from the date your order was delivered.
Requests submitted after the 30-day period may not be accepted unless a longer return period is required under applicable law.
Conditions for Return Eligibility
To qualify for a return, the product should generally be:
In its original condition
Unused or unworn, where applicable
Returned with its original packaging and included items, where applicable
Associated with a valid order or other proof of purchase
Products that have been damaged as a result of misuse, improper handling, or ordinary use may not qualify for a return.
All returned products will be reviewed to determine whether the applicable return requirements have been met.
How to Request a Return
Please contact our customer support team before sending any product back.
When submitting a return request, please provide your order number, information about the product, and a brief explanation of the reason for the return.
Our support team will review the request and, if it is approved, provide you with the applicable return instructions.
Please do not send a product to an address unless our support team has provided the appropriate instructions.
Return Shipping
If your return is eligible, our customer support team will provide the relevant return shipping instructions.
For standard returns involving non-defective products, the customer is responsible for the return shipping cost. If you receive an item that is damaged, defective, or incorrect, please contact us before returning it so we can review the situation and provide the appropriate instructions.
Product Exchanges
Eligible products may be exchanged.
If you would like to exchange an item, please contact us within 30 days of its delivery and provide your order number along with the details of the product you would like to exchange.
Exchanges depend on product availability and must meet the applicable return conditions. Once your request has been reviewed, our customer support team will provide the appropriate exchange instructions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible after delivery.
Please include your order number and, where appropriate, clear photographs or other relevant information that may help us assess the issue and determine the appropriate resolution.
We recommend contacting us before sending the product back so that you can receive the correct return instructions.
Refunds
Once a returned product has been received, it will be reviewed to confirm whether it meets the applicable return requirements.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
Approved refunds are normally issued within 7 business days after the return has been approved.
Depending on your payment method or financial institution, additional time may be required before the refunded amount appears in your account.
Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing it.
An order may be cancelled if it has not yet entered processing or shipping. Once an order has already progressed to processing or shipment, cancellation may no longer be possible.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, applicable legal requirements, or specific product conditions.
Where applicable, any relevant restrictions concerning non-returnable products will be communicated in the applicable product or store information.
Contact Information
If you have questions about returns, exchanges, order cancellations, or refunds, please contact us using the information below:
Mileowen
Phone: +34 600 123 408
Email: support@mileowen.com
Live Chat: Available 24/7
Business Address:
Paseo de Pereda 28, 2ºB
39004 Santander, Spain