Payment Policy
At Mileowen, we aim to keep the payment process clear, straightforward, and easy to understand. This policy explains how payments are handled when you purchase products through our website.
Payment Methods
The payment options available for your purchase are displayed directly on the checkout page.
These may include major credit or debit cards and other payment options made available through our checkout system. Only the payment methods shown during checkout can be used to complete your order at that time.
Payment Processing
Payments are handled through the payment service providers available through our checkout. Your payment details are processed by the applicable payment provider rather than directly by Mileowen.
Your order will proceed to the next stage of processing once the required payment has been successfully authorized and completed.
Payment and Order Confirmation
After your order has been placed and the payment has been successfully completed, an order confirmation will be sent to the email address provided during checkout.
If you believe your payment was completed but have not received an order confirmation, please contact our customer support team so we can check the status of your order.
Payment Verification
In certain situations, additional payment or order verification may be required before an order can be processed.
If further information is necessary to verify a payment or order, we may contact you using the details provided when placing the order. This process may help us review unusual or potentially suspicious transactions before fulfillment.
Prices and Currency
Product prices are displayed in euros (EUR), unless otherwise stated.
The applicable product price and any additional charges related to your order will be shown during checkout before you submit and complete your purchase.
Failed or Declined Payments
If your payment is unsuccessful or declined, please first verify that your payment information has been entered correctly and try again.
If the issue continues, you may need to contact your bank, card issuer, or payment provider for further assistance.
An order cannot proceed for fulfillment until the required payment has been successfully completed.
Refunds and Payment-Related Issues
Approved refunds are handled in accordance with our Return and Refund Policy and are generally sent back to the original payment method used for the purchase.
For questions or concerns involving a payment, charge, refund, or order confirmation, please contact our customer support team and include your relevant order information.
Contact Us
For payment or order-related inquiries, you can contact:
Mileowen
Phone: +34 600 123 408
Email: support@mileowen.com
Live Chat: Available 24/7
Business Address:
Paseo de Pereda 28, 2ºB
39004 Santander, Spain