Shipping policy

At Mileowen, we aim to keep the shipping process simple and provide clear information about order processing and delivery. We currently offer free standard shipping for orders delivered within Spain.

Order Processing

After an order has been successfully placed, please allow approximately 1–3 business days for us to process it before it is dispatched.

Order processing may include payment verification, order confirmation, preparing and packing the purchased items, and arranging shipment with the applicable carrier.

Orders are generally processed on business days, Monday through Friday, excluding applicable holidays.

Shipping and Delivery Time

We currently ship orders within Spain.

Once your order has been dispatched, standard transit time is generally estimated at 2–6 business days.

Taking both processing and transit into account, the estimated overall delivery timeframe is approximately 3–9 business days from the date your order is placed.

These timeframes are estimates intended to provide guidance, and actual delivery times may vary depending on the delivery location and other circumstances affecting transportation.

Free Shipping

We currently offer free standard shipping for orders delivered within Spain.

Eligible orders will not incur a standard shipping fee during checkout.

Order Tracking

When your order has been dispatched, we will send a shipping confirmation email. If tracking is available for your shipment, the relevant tracking information will be included in that communication.

You can use the provided tracking information to follow the progress of your package.

Delivery Delays

Although we work to process and dispatch orders within the estimated timeframes, delivery may occasionally take longer due to circumstances outside our control. These may include carrier delays, adverse weather, holidays, or other transportation-related issues.

If your order appears to be unusually delayed, please contact our customer support team with your order information so we can assist you in checking its status.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged during transit, please contact us as soon as possible.

When contacting us, please provide your order number and relevant shipment information so that we can review the situation and help determine the appropriate next steps.

Business Days

For the purposes of order processing and estimated shipping times, business days are Monday through Friday, excluding applicable holidays.

Shipping Summary

Destination Country: Spain
Shipping Price: Free
Order Processing Time: 1–3 business days
Transit Time Estimate: 2–6 business days
Delivery Time Estimate: 3–9 business days
Shipping Method: Standard Shipping

Contact Us

If you have any questions or need assistance regarding your order or its delivery, please contact our customer support team.

Mileowen
Phone: +34 600 123 408
Email: support@mileowen.com
Live Chat: Available 24/7

Business Address:
Paseo de Pereda 28, 2ºB
39004 Santander, Spain